About Us
Every day, we help busy marketing, procurement and finance professionals find opportunities to cut costs and create efficiencies through better collaboration with supply chain partners.
We position ourselves as an extension of your team to help centralise and streamline your processes, leaving you more time to focus on what’s important – raising brand awareness, generating leads, and increasing sales.
We recognise the importance of your brand image, project and campaign deadlines and producing high quality marketing collateral. That is why we work hard to ensure consistency, quality and on time delivery.
CostSmart is a B2B company that services corporate businesses, franchises, institutions, and organisations. Our company commenced operation in 2004 and we are proud to still be partnering with our original clients – we value long-term relationships.
Learn more about what makes us tick and who we are below.
Our Values
Collaboration
We see collaborating with community, clients, and team members as integral to achieving a defined and common goal.
Value
We will demonstrate the importance, worth and usefulness of our service.
Reliability
We are an Australian owned and operated company and only align ourselves with reputable suppliers and distributors to bring a trusted and reliable service.
Flexibility
We take a partnership approach – our customer’s wish is our command – we will always go above and beyond to ensure the goals and objectives of our client’s projects are met.
Communication
We are in this together – We promise to build open and honest relationships through good communication.
Transparency
We promise transparency in all negotiations, we will represent ourselves and our operations honestly.
Meet the CostSmart Team
Success is no accident…it takes hard work, perseverance, experience, learning and determination. Thankfully, our team possess all these qualities and more.
As diverse as we as individuals are, we as a team share a passion in delivering results. We sweat the small stuff so you can focus on the big picture. We take the time to learn about your business, your goals, and act as a true extension of your team to deliver high-end, creative solutions on time and on budget.
Hilda Botha
General Manager
Dave Butler
Warehouse
Melissa Hunt
Accounts
Cathie Jaggers
Finance
Paul Jefferson
Warehouse
Jaymie McKinnon
Sales
Mark Moffett
Director
Jayden Radford
Warehouse
Stephen Raso
Sales/Procurement
Bernadette Stanley
Administration
Rotary Club Wyong Tuggerah
Australian Rotary Clubs are part of an international network of business, professional and community leaders who strive to make the world a better place through practical efforts (Rotary Australia, 2019). CostSmart has a long-running involvement with our local Rotary Club – Rotary Club Tuggerah/Wyong. There are over 1400 Rotary clubs across Australia, New Zealand and the Pacific Islands. If you would like a way to get involved in your local community and make a difference, visit the Rotary Australia Page, to find a club near you.
Borderless Friendship WA Inc (BFWA)
BFWA is an Australian not-for-profit organisation that enhances the lives of hill tribe children in Northern Thailand. The hill tribe people live in remote areas scattered across Northern Thailand with little or no access to education. This lack of education makes the hill tribe children prone to poverty and vulnerable to exploitation within Thailand’s ubiquitous sex and drug trade. Those children who can get an education grow up able to take much better care of themselves, their families and their community (Source: UN). BFWA support more than 450 ‘at risk’ children, and most of these children have no parents or family to support them.
FAQ’s
Here you will find commonly asked questions. If you can’t find what you’re after then please get in touch with our friendly team.
What is Supply Chain Management?
Supply Chain Management (SCM) is the optimisation of a product’s creation and journey from raw material sourcing to production, logistics and delivery to the final customer. For an example, to initiate a marketing campaign a client may need info packs sent out to their national network of stores. CostSmart would source a trusted printer and then manage communications. In this case the printer would normally source the raw paper, ink and other materials. During this process, we would liaise with the client about artwork and provide print samples when necessary. Once produced, the separate print materials are sent from the printer to our warehouse where they are carefully quality checked then uploaded in to our product management system. This system enables the client to view and order the product from their personal, fully customised eStore. CostSmart then manages the kitting of each individual info pack and coordinates distribution to each of the stores across Australia. This end to end management is a simple example of SCM.
Why would I need to outsource Procurement when we employ an internal Procurement Manager – are you trying to take their job?
Of course not! Procurement Officers are BUSY people. Their time is often taken up by the sourcing of core business goods. Think of a Procurement Manager at large building supplies company, for an example. They are working hard to find and build relationships with manufacturers of bricks, and tiles and timber…not to mention the plethora of other products they would provide. CostSmart is just an extension of the team to assist in sourcing marketing collateral, print, uniforms and all other non-core products. Our purpose is to save costs , increase productivity and work with your organisation to deliver the best possible results.
I have been told by my suppliers I receive the best price. Will an external cost analysis help me prove this?
Definitely. They might be providing the best price that they can, but CostSmart has spent 15 years creating relationships with suppliers all over Australia and the globe. Carrying out a cost analysis across various aspects of your business is a win-win. The results of the Cost Analysis will either confirm you are getting the best price, quality and efficiency from your suppliers or show where further savings and efficiencies can be found.
What kind of products do you manage?
We manage everything! CostSmart coordinates 600 page printed books, beer concept packs, power tools, custom packaging / containers, rubber bands, industry specific equipment (a measuring tool for potatoes, for an example), document scanning, envelopes…and that barely scratches the surface.
How will the eStore help me better manage my marketing collateral and branded merchandise?
Not only is the eStore a completely customisable ordering platform and visual tool, it keeps track of stock on hand and usage rates in real-time. We work with you to set trigger and reorder levels to ensure stock levels are replenished.
Brand and Marketing Managers all face the same dilemma when managing multiple locations – brand consistency! The eStore allows Brand and Marketing Managers to take full control over brand – Satellite offices and stores can place their orders via the eStore for pre-approved branded merchandise and supplies. Brand inconsistencies and the ability for ‘creative license’ is removed and replaced with uniformity across your entire network.
We currently distribute pre-kitted packs to customers (info/welcome packs, client gifts, event bags etc.). If you warehouse these products for us, can you kit them before they are distributed?
CostSmart will absolutely manage this process for you. We can create customised kits, hampers or packs of any products stored within our facility and then dispatch at a moments notice. This ensures you keep fulfilment costs low, increase response times and distribute high quality and consistently presented kits.
Will I have a dedicated Account Manager?
While each member of our talented team will play a part in your account, you will deal directly with an Account manager for all strategic matters and a dedicated Sales Support Officer for resolutions of day-to-day operational matters. Additionally, there will always be someone available to talk to inside or outside business hours if you have any queries or concerns.